Home Pricing
|
Skype Call Centre Pricing

On-Demand Skype Call Center
Local, national and toll-free numbers in more than 40 countries!* **
Monthly Cost: $US49.95 per user
Includes:
  • Supports any combination of Skype, SIP, Google, Mobile and Landlines
  • Skills-based routing
  • Dynamic Greetings, Delay Announcements, and Music in Queue
  • After-Hours Treatments
  • Voicemail / email integration
  • CRM integration
  • Google Apps integration
  • Web Click-to-Call / Chat integration
  • Email Click-to-Call / Chat integration
  • Callback in Queue – queue your customers on your website!
  • Callback - system will automatically call your customers back when you're available
  • Call Button Generator – advertise your business presence anywhere on the web
  • Supervisor Real-time Display
  • Comprehensive Reporting and Analytics
  • Supports SIP, Skype, Google, Mobile and Landlines
  • Personal Queue – allow callers to wait for you – no more phone tag!
  • Auto-attendant – assign extension numbers to various individuals/departments
  • Custom Greetings – record your own greetings and announcements or choose professional voices
  • Direct Dialing and extension number dialing – provide a single # for the entire company and individual numbers
  • Voicemail / email – all voicemail is unified with your email inbox
  • Presence Routing – send calls to where you are – PC, mobile phones or landlines
  • Phone numbers available in over 30 countries (*, **)
  • Click-to-Call – web site integration
Add Chat to your Skype Call Center!
Cost Per Month: Additional $US19.95 per user (option for Skype Call Center)
Includes:
  • Dynamic and Embedded Chat Window modes
  • Allows agents to receive and process multiple simultaneous chats
  • Media-blending – agents can be configured to take any combination of chat and audio calls
  • Auto-chat response – OnState Chat automatically prompts customers for data and provides informational responses to agent
Outbound Dialer
Cost Per Month: Additional $US19.95 per user** (option for Skype Call Center)
Includes:
  • Skills-based Dialing
  • List Management
  • Reporting
  • Import/Export
  • Call Dispositioning
Call Logging and QA
Cost Per Month: Additional $US19.95 per user (option for Skype Call Center)
Includes:
  • On-demand central repository for conversations
  • 10GB storage
  • Integration with Salesforce, Yahoo/Zimbra, Google
  • Audio-tagger – add tags to conversation elements for future search and review

 

*    A set-up fee may be required
**  Additional network, carrier, Skype, Google or MSN charges may apply
 

Try Skype Call Center

To sign up for your FREE 14-day trial of the Skype Call Center from OnState, please fill out the fields in the form below. We will contact you within the next business day with instructions for getting started right away.
 
*
*
*
*
*
*